Slack Announces ‘AI-Powered’ Conversation Summaries and Message-Writing Assistance
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Slack sees the future:
Imagine if every time you hop into a channel, you’ll be able to get up to speed on unread Slack messages in one click — whether you’re jumping in midway through a project or catching up from being out of the office. In the future, with generative AI built seamlessly into the user experience, conversation summaries will be there when you need them, the moment you start scrolling through a channel.
With AI assistance built natively into Slack’s message composer and canvas, a new surface for curating information, Slack GPT could also help you tweak your drafts until the words are just right. In a few clicks, you’ll be able to distill content, adjust the tone, and more, right from where you’re already writing.
In fact, Slack “previewed generative AI tools on Thursday,” reports the Register, “currently under development and bundled under the banner Slack GPT.”
Customers will be able to use large language models like Anthropic’s Claude as well as OpenAI’s GPT to instruct the chatbots to perform other tasks, like search or answering questions.
Slack is also working on Workflow Builder — a no-code automation tool that will enable users to add generative prompts to automatically perform tasks for them, like setting up alerts or writing and sharing documents… Other tools, like its forthcoming Einstein GPT app, are aimed at supporting existing Salesforce services in its CRM software. Users of Salesforce Customer 360 data and Data Cloud — like customer service agents, sales reps, or marketers — can access language models to generate leads, write emails, schedule meetings, or draft plans. Einstein GPT will also be able to handle code, so developers can ask chatbots to write short programs or fix bugs.
It’s not clear when Slack GPT or Einstein GPT will be generally available. Integration with Anthropic’s Claude, however, is available now, whilst integration with ChatGPT is currently in beta. Workflow Builder is scheduled to be released in summer this year.
From Slack’s announcement:
Say you have a workflow that alerts you when a new lead comes in from Sales Cloud, ensuring sales reps can quickly respond. Imagine if ChatGPT could take your workflow a few steps further, using CRM data from a sales lead to draft a personalized prospecting email for you? Put it in a document, share it in a channel, and every sales rep now has a head start when they follow up on the lead.